An Update to PayPal User Agreement

We value our relationship with our customers and work hard to communicate clearly. Recently, however, we did not live up to our own standards.

In sending our customers a notice about upcoming changes to our User Agreement we used language that did not clearly communicate how we intend to contact them. Unfortunately, this language caused confusion and concern with some of our customers.

To clear up any confusion, we will be modifying the terms of Section 1.10 of our User Agreement.  The new language is intended to make it clear that PayPal primarily uses autodialed or prerecorded calls and texts to:

• Help detect, investigate and protect our customers from fraud
• Provide notices to our customers regarding their accounts or account activity
• Collect a debt owed to us

In addition the new Sections (1.10(a) and 1.10(b)) will make it clear that:

• We will not use autodialed or prerecorded calls or texts to contact our customers for marketing purposes without prior express written consent 
• Customers can continue to enjoy our products and services without needing to consent to receive autodialed or prerecorded calls or texts
• We respect our customers’ communications preferences and recognize that their consent is required for certain autodialed and prerecorded calls and texts. Customers may revoke consent to receive these communications by contacting PayPal customer support and informing us of their preferences.

In addition to this blog post, we will be sending our customers an email notice of this change. We have also been working proactively with regulators to clarify that our focus is on our customers, on consumer protection and on doing the right thing.

We appreciate the feedback our customers have provided to us on this issue and apologize for any confusion we may have caused.